Please notify us within 30 days of receipt of your order if you need to return or exchange your order. Customer designed custom projects cannot be returned. Returns are 100% credited to your Artisan Cash account for future use on Artisan products.
To return any product purchased from Artisan, you’ll be required to follow the procedures that apply to your circumstances, outlined below:
- Contact Artisan (1-801-698-2641 or [email protected]) to obtain a Return Authorization number (RA).
- Print and include the Return Authorization (RA) with your return shipment.
- Ship Package with the Return Authorization (RA) to:
Att. Returns – [RA #]
1060 Spring Creek Place
Springville, UT 84663
Damaged Orders and Missing Items
It is necessary to open and inspect shipments upon arrival.
Any damage from shipping, including concealed damage, must be reported to Artisan with pictures via a call to 800-891-8312 or email to [email protected] within 2 business days of receiving your product in order for a shipping claim to be processed.
Please notify us of missing items within the first 2 business days of receiving your product. When a product sits for a long time before being installed it is difficult to know if a particular item was not shipped or went missing afterwards. We want to be helpful to get you all the parts you need, but cannot be responsible for items gone missing after delivery.
Broken or Cracked Door Slats
In order for us to help with any broken or cracked door slats we will need images of the damages within the first 30 days of receiving the door. We will also need specification for which slats were damaged (determined by using our included instruction sheet). Please provide this information to our customer service department immediately upon receiving your door.
- Please do NOT destroy or dispose of the crate your door is shipped in until you are completely satisfied with your product.
- Artisan is not responsible to provide another shipping crate should you dispose or destroy the one we shipped your product regardless of the reason the door needs to be returned.
- Should you choose we can send you a crate for $500.
- Return shipping and/or Freight costs are the responsibility of the customer.
- Returns are 100% credited to your Artisan Cash account for future use on Artisan products.
- Customer designed custom projects are not eligible for returns or cancellations.
- Installed or used products are not eligible for return.
- Returns must be received in new condition, just like you would expect us to ship you a new product.