Please fill out the form below and we’ll process your Return as soon as possible. Once your return is processed, your funds can take up to 3-4 business days to return to your account.
Please provide any necessary information and be as detailed as possible in the comments section. An ORDER NUMBER MUST BE PROVIDED. If you do not know the order number, please contact us at 801-698-2641. No refund is ensured without a referenced order number.
30-Day return policy:
We offer 100% satisfaction on our barn doors and barn door hardware within 30 days of receiving the order. You must return the hardware/ doors in new condition, with no damages. You will be issued an RGA and a shipping call tag via email in order to return your order. Once the RGA form is completed and returned, we will respond with a final decision within 48 hours.
Once your hardware is received into our warehouse, you will be given a full refund within 10 business days.
Custom Orders cannot be returned. Custom orders include but are not limited to orders with changes in strap length, track width, wheels, finishes, and doors that are not currently manufactured in Artisan Hardware’s product catalogue. Products that are being made by Artisan at catalogued specs are not considered custom.
If you have any issues with your hardware and feel that it should be replaced due to manufacturing errors, please contact us for discussion.