The return or exchange process can be started by filling out the form below. We will begin to process your Return as soon as possible. Once the hardware is returned and processed, the funds can take up to 10 business days to return to your account.
30-Day return policy: Hardware over 30 days old will require a re-stocking fee of 25%. The hardware must be returned in new condition, and with no damages.
Additional information about warranty and returns, refer to Store Policy here: https://artisanhardware.com/store-policies/
Please provide any necessary information and be as detailed as possible in the comments section. An ORDER NUMBER MUST BE PROVIDED. If you do not know the order number, please contact us at 801-698-2641. No refund is ensured without a referenced order number.