WHAT IS THE AVERAGE SHIPPING TIME?
Hardware: 1-2 business days production, 2-4 days in transit
Doors approximately 2-3 weeks production, 2-5 days transit - UPS Freight
HOW MUCH BIGGER SHOULD THE DOOR BE THAN THE OPENING?
At least 2" wider on each side and 1" taller. Or from trim to trim around an encased door.
HOW MUCH CLEARANCE IS NEEDED ABOVE THE OPENING?
4-9" depending on the hardware selected. See hardware spec sheets for individual dimensions.
HOW ARE THE TRACKS SHIPPED?
Tracks up to 8ft are shipped in one piece, any tracks longer than this must be shipped in two equal pieces. All
tracks over 8ft will include a "splice kit" to connect the two tracks.
DOES THE HARDWARE HAVE A WARRANTY AND RETURN POLICY?
Yes, the hardware is warranted for life in terms of function, see warranty here. There is also a 30-day money
back return policy on hardware. Custom orders are non refundable.
HOW THICK ARE YOUR DOORS?
Our doors come standard 1 1/2"- 1 3/4" depending on the style.
MY OPENING HAS TRIM, DO YOUR SPACERS ACCOMMODATE THIS?
Yes, our hardware is manufactured to clear any standard molding, trim, or door frame on an existing doorway. The
standard spacer is 1 inch. We also have spacers ranging from 1 inch to 2 1/2 inches upon request.
I HAVE A CUSTOM JOB, ARE YOU ABLE TO BUILD HARDWARE SPECIFIC TO MY NEED?
Absolutely, we take pride in our ability to design and build as partners with our customers! Please call for a
quote and help us capture the vision so we can create yours.
HOW MUCH DOES THE HARDWARE WEIGH?
A standard set of hardware will weigh between 10-14lbs, depending on the style. The rail is on average an
additional 8-12lbs depending on the length.
DO I NEED A BOTTOM GUIDE?
Yes, we suggest utilizing our bottom guides.
The bottom guide is used to prevent your door from swinging as it
rides along the rolling track and gives it that finished, smooth feel.
WHICH BOTTOM GUIDE IS THE BEST OPTION?
Each bottom guide comes with different benefits. Our guides are made to ensure that we meet all of our customers
different needs or scenarios. To better understand how each guide works watch this video below.
WHAT IS A KITTED DOOR?
Our "Kitted" Door option is for those customers who cannot fit a fully built door into their basement or space
and require the door to come in pieces. We will send custom pieces of wood that must be assembled accordingly on
site. These doors are not under warranty since we are not responsible for "building" your door. We suggest
ordering a Fully Built Door if possible.
WHAT DOES "PRE-HUNG" MEAN?
Our Pre-Hung doors bring our "Fully Built Doors" to the next level. These custom-made doors come attached to your
specified hardware. This hardware is attached to a matching header board which makes installation an easy,