We are extremely sorry to hear that your door has arrived damaged.
First, please know that this is the FASTEST way for our team to respond to your individual claim. We have a team that reviews claims multiple times every day. We know you want assurance that we will correct the situation, please allow this to do just that. We will respond with options for resolution within 24 working hours.
Secondly, rest assured that it is our PRIORITY to ensure that you receive the door you had in mind when you ordered. Each door will be handled on a case by case basis, and we will do everything we can to make the best out of the unfortunate situation. To makes things easier here is a brief overview of our process.
Please fill out the form and send us pictures of the damage close up. This is extremely important, without pictures we can’t act quickly and get the wheels moving where required. They can be simple phone pictures, but we do need them in every case. We will then review the damage, make a plan to resolve the issue.
After we get pictures, we will move forward as follows:
Please email [email protected] to submit a claim request.